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The Next Wave of Benefits Navigation for Government Programs

The Next Wave of Benefits Navigation for Government Programs

John Petito

Corporate Vice President,
Transformation, SCAN Health

John plays a key role in forming enterprise strategy, supporting business unit planning, and aligning communications to support SCAN’s strategy.

Previously a Principal at Oliver Wyman, John has held multiple senior strategy roles at firms including Booz & Company (now Strategy&) and Aetna. He has expertise in the areas of corporate and business unit strategy formation, diversification and strategic options assessments, go-to-market strategy development, product innovation, and large-scale program management.

John holds an MBA from The Wharton School, an MS in Health Policy from Harvard University, and his BA in Economics from Washington University in St. Louis.

Ashish V. Shah

CEO, Dina

Ashish V. Shah leads the Dina team on its mission to power the healthcare industry’s transition to virtual and in-home care. He founded the company in 2015 and remains passionate about empowering care teams with the tools they need to help people age in place. A recognized thought leader, Ashish previously served as CTO at Medicity, the market leader for vendor-neutral Health Information Exchange solutions (acquired by Aetna in 2011).

The Next Wave of Benefits Navigation for Government Programs

John Petito, Corporate Vice President, Transformation of SCAN Health and Ashish V. Shah, CEO of Dina, discuss the power of benefits navigation in attracting and retaining members for Medicare Advantage plans and other government programs.

The average Medicare beneficiary has access to over 43 Medicare Advantage plans, and offering supplemental benefits such as home-centered care, which enables plans to compete and differentiate in the marketplace. But plans must ensure members understand the benefits and that the navigation experience is seamless – and painless.

John and Ashish share successful strategies and best practices plans that can be implemented to improve the member experience and ensure members receive the care they need.

Topics include:

  • How the Medicare Advantage market is shifting
  • New opportunities for risk-bearing entities
  • Why navigation is so hard and how to enhance it
  • Measuring navigation strategy
  • Improving CAHPS and STAR Ratings through enhanced benefit navigation

 

John Petito

Corporate Vice President,
Transformation, SCAN Health

Ashish V. Shah

CEO, Dina

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