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ROI-Centered Care Summit: Building New Access Strategies in Healthcare

Fernando Carnavali, MD

Associate Professor
Medicine, Icahn School of
Medicine and Chief General
Internal Medicine,
Mount Sinai Health System

Dr. Carnavali is the Chief of the Division of General Internal Medicine for Mount Sinai Morningside and Mount Sinai West (MSM/MSW) and serves as the Medical Director of the Long COVID Satellite Clinic at Mount Sinai Doctors Ansonia (MSD-Ansonia). In this role, Dr. Carnavali oversees a large, complex division with eight outpatient service locations spanning Manhattan’s West Side from Harlem to Chelsea. Clinically, he focuses on the treatment and management of chronic illness, with a particular emphasis on Long COVID care.

In early 2020, Dr. Carnavali led MSM/MSW’s outpatient response to the COVID-19 pandemic, organizing early testing and triage for community patients and serving for eight weeks on the inpatient COVID units—an experience that provided firsthand insight into the impact of SARS-CoV-2 in New York City. In May 2021, he coordinated the launch of the Long COVID Clinic at MSD Ansonia and continues to personally evaluate new and ongoing patients each week.

Committed to sharing Mount Sinai’s expertise in Long COVID care, Dr. Carnavali has participated in numerous national and international forums, training providers in this emerging field. He has also built a strong media presence, spotlighting both the Ansonia clinic and the Mount Sinai Long COVID program to raise public awareness. Since 2024, he has served as Co-Principal Investigator on a grant from the Agency for Healthcare Research and Quality (AHRQ) and the Department of Health and Human Services titled “Evaluation of Long COVID Care Practices.”

In addition to Long COVID work, Dr. Carnavali leads outpatient practice transformation initiatives across MSM/MSW and the Mount Sinai Health System, guiding quality improvement teams to enhance patient satisfaction, improve access to care, and explore innovative service models.

 

Pothik Chatterjee MBA

Executive Director, Digital
Health Institute,
Rice University & Houston Methodist

Pothik Chatterjee is Executive Director of the Digital Health Institute, a brand new collaboration between Rice University and Houston Methodist. He brings over 15 years of leadership in digital health, biotech, and AI. Previously, he led Innovation at Brigham Innovation Hub in Boston, forging partnerships with Apple, Microsoft, and AWS and startups including PillPack and Twine Health. He also led Innovation at Sinai Hospital of Baltimore and launched a digital health incubator and investment program with CareFirst BlueCross BlueShield of Maryland as part of their $100M venture fund with a focus on early stage digital health startups. At DHI, he advances cross-sector collaboration in digital care, precision medicine, and data science. He holds degrees from Georgetown, Johns Hopkins, and Harvard Business School.

Komal Lodaria

Senior Director,
Care Experience,
NYC Health + Hospitals

Komal has worked at NYC Health + Hospitals since 2019, primarily building and growing Care Experience programs. In her current role, she works with her team to provide strategic oversight and guidance on patient experience and employee engagement for the health system, in partnership with enterprise-wide and service-line-specific Care Experience Councils. She is passionate about engaging multidisciplinary teams across the system to enhance the holistic and person-centered experience across care settings in an equitable and inclusive manner. An Industrial-Organizational Psychology practitioner by trade, she has worked on enterprise-wide culture change and transformation initiatives focused on enhancing the overall employee experience and value proposition in private healthcare and international civil service organizations in prior roles. She is driven to create win-win situations for the workforce and the organization by integrating experience insights and improvement science through initiatives such as Care Improvement Contest, which received a Gage Award Honorable Mention at the AEH VITAL 2023 conference. Komal has co-authored publications focused on patient experience trends and themes in the telehealth setting, and is also a graduate from the 2023 cohort of America’s Essential Hospitals’ (AEH) Essential Women’s Leadership Academy. Most recently, Komal also served as interim Chief Experience Officer at NYC Health + Hospitals/Harlem, and NYC Health + Hospitals/South Brooklyn Health.

Jared Droze

Director of Virtual Care,
Oklahoma State University
Medicine

With over 15 years of progressive leadership experience in healthcare operations, Jared has successfully driven innovation and growth across hospital, outpatient, academic, and virtual care settings. Skilled in strategic operations, physician alignment, and performance management, he has consistently improved financial performance, patient outcomes, and team cohesion in both non-profit and for-profit environments. Currently serving as the Director of Virtual Care at OSU Medicine, Jared is passionate about leveraging technology and collaborative strategies to enhance healthcare accessibility and delivery. Jared holds a Master’s in Healthcare Administration from Oklahoma State University – Center for Health Sciences and is a member of the American College of Healthcare Executives and Secretary of the Telehealth Alliance of Oklahoma.

 

Bradley Anderson, DO

Medical Director, Virtual
Care, Oklahoma State
University Medicine

Dr. Anderson is a distinguished board-certified physician in Internal Medicine, with deep ties to the rural landscapes of Missouri. He commenced his academic journey by obtaining a bachelor’s degree in Health Science with a concentration in Radiology from Missouri Southern State University. Advancing his medical aspirations, he earned a Doctorate in Osteopathic Medicine from Campbell University School of Osteopathic Medicine in North Carolina, followed by a residency in Internal Medicine at Oklahoma State University.

Dr. Anderson’s commitment to healthcare excellence is further reflected in his pursuit of advanced qualifications. He holds a Master’s in Healthcare Administration from Oklahoma State University, a Certificate of Artificial Intelligence in Healthcare from Stanford University, and the designation of Certified Telehealth Professional from the American Hospital Association.

His career journey led him to join the faculty at Oklahoma State University, where he is the AT&T Endowed Professor of Telemedicine and serves as a Clinical Assistant Professor of Internal Medicine as well as multiple administrative roles including Vice Chair of OSUMC Internal Medicine Department, Medical Director of Virtual Care, Medical Director of the OSU Health Access Network, and Medical Director of the Hospitalist at Cleveland Area Hospital. He focuses on using technology to address healthcare gaps in underserved communities, schools, and hospitals, specifically through technology and Virtual Care, ensuring specialized medical expertise reaches those in need. He is interested in using artificial intelligence to enhance physicians’ workflow.

Gabriella Lawrence, MPH, PhD

Senior Director of Clinical
Solutioning, TytoCare

ROI-Centered Care Summit: Building New Access Strategies in Healthcare

Join us for the ROI-Centered Virtual Summit co-hosted by TytoCare, Bright Spots in Healthcare, and the American Telemedicine Association.

As hybrid care models become the new standard, providers are at the forefront of operationalizing virtual and in-clinic care to improve efficiency, drive revenue, and expand access beyond traditional settings.

Tailored for healthcare providers, clinical leaders, and executive decision-makers, this summit explores innovative approaches to access strategy, scalable care delivery models, and the financial levers that matter to health systems and ACOs. Discover how leading organizations are building profitable and sustainable care delivery blueprints that align with both mission and margins.

Key Themes:

  • Care Without Walls: Unlocking hybrid care models
  • Strategic Access: Turning operational efficiency into ROI
  • Scaling Virtual Care: Models that work across the P&L
  • Provider-Led Transformation: Inside the clinic and beyond

Whether you’re a hospital leader, provider executive, or part of an ACO, this summit is designed to inspire actionable strategies, without the fluff, for effective and scalable care delivery.

Fernando Carnavali, MD

Associate Professor
Medicine, Icahn School of
Medicine and Chief General
Internal Medicine,
Mount Sinai Health System

Pothik Chatterjee MBA

Executive Director, Digital
Health Institute,
Rice University & Houston Methodist

Komal Lodaria

Senior Director,
Care Experience,
NYC Health + Hospitals

Jared Droze

Director of Virtual Care,
Oklahoma State University
Medicine

Bradley Anderson, DO

Medical Director, Virtual
Care, Oklahoma State
University Medicine

Gabriella Lawrence, MPH, PhD

Senior Director of Clinical
Solutioning, TytoCare

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