Subscribe to the pod Pre-Register for Our Live Webinars

Reducing Chronic Condition Readmissions

Reducing Chronic Condition Readmissions

Troy Garland, MBA, RN

Vice President, Clinical and
Quality Operations,
Equality Health

Troy has a passion for solving the puzzles of healthcare and has done so in leadership positions in hospitals, health plans, and healthcare technology vendors. He solves problems through an innovative lens and looks for opportunities to elevate the people on his team, his clients, as well as the people using their services.

Prior to Equality Health, he was the Chief Nursing Officer and VP of Clinical Innovation at Sensely, Vice President of Clinical Operations at Health Choice Management Company, Senior Director of Clinical Transformation and Outcomes, Western Region at GetWellNetwork and Executive Director of Nursing at Chandler Regional Medical Center.

Sarah Keenan, RN, BSN, MSIHM

Chief Clinical Officer/
President, Integrated Care,
Bluestone Physician Services

Sarah has worked with seniors in the healthcare industry for more than 25 years, providing community care expertise and implementing clinical programs, care management, and care coordination programs.

Sarah has been with Bluestone Physician Services since 2011, with oversight over clinical services, including care coordination and care management. Sarah’s background is in long-term care and managed care government programs.

 

Michelle Nelson, RN, BSN

Senior Director,
Health Improvement,
United Regional Health
Care System

Michelle is an experienced Director Of Care with a demonstrated history of working in the hospital & health care industry. She is skilled in Chronic Disease Management, Customer Service, Palliative Care, Team Building, and Nursing. Michelle is a strong healthcare services professional, who graduated from Midwestern State University with a degree in Nursing.

Ashish V. Shah

CEO, Dina

Ashish leads the Dina team on its mission to power the healthcare industry’s transition to virtual and in-home care. He founded the company in 2015 and remains passionate about empowering care teams with the tools they need to help people age in place. A recognized thought leader, Shah previously served as CTO at Medicity, the market leader for vendor-neutral Health Information Exchange solutions (acquired by Aetna in 2011).

Reducing Chronic Condition Readmissions

Preventable hospital readmissions are costing the healthcare system approximately $25 billion on an annual basis, and it is estimated that one out of every five Medicare patients is readmitted to the hospital within 30 days of discharge.

Patients who do not appropriately manage their chronic conditions are prone to acute events that require hospital admissions.

This panel will discuss strategies for reducing potentially preventable hospitalizations.

Topics include:

  • Utilizing home healthcare to reduce readmissions
  • Optimizing care transitions from hospital to home
  • Addressing Socio-Economic Factors in Reducing Avoidable Readmissions
  • Identifying High-Risk Patient Populations
  • Improving Patient Outcomes & Cost Savings by Leveraging Remote Monitoring Technology
  • Emergency Department Strategies to Reduce Hospital Readmissions

Troy Garland, MBA, RN

Vice President, Clinical and
Quality Operations,
Equality Health

Sarah Keenan, RN, BSN, MSIHM

Chief Clinical Officer/
President, Integrated Care,
Bluestone Physician Services

Michelle Nelson, RN, BSN

Senior Director,
Health Improvement,
United Regional Health
Care System

Ashish V. Shah

CEO, Dina

  • SUBSCRIBE

    to the Bright Spots in Healthcare Podcast

Excellent programming.  This was my first time attending, and I will be a regular listener. Topics are relevant and timely.

— Margot Ozyp, Vice President, Contract Operations and Performance, Equality Health

I learn something practical every time I tune in!

— Heather Peterman, Director of Healthcare Research and Quality, Minnesota Department of Health Services

These webinars are very helpful and relevant.  They are easy to listen to and have a great variety of topics, speakers and information.  The pace is really engaging.

— Michelle Nelson, Senior Director, Health Improvement, United Regional Health Care

Great conversation about real-life problems caring for real-life patients!!!

— Kim Tjanden, Medical Director, Community Health, CentraCare

Enjoy your programming. Always much needed and relevant information.

— Mary Freeman, Director, Baptist Memorial Health Care

The topics were directly aligned with our company’s missions!

— Tracy Fennessy, Senior Relationship Manager, Business Development & Community Health, Point32Health

Who knew there would be a podcast about my actual job? I appreciate hearing how others are navigating the health plan world.

— Hayley Peebles, Lead Care Manager, Network Health

The Bright Spots series is always very well organized. Provides insight and recapping of key points. Happy to never be lectured or read to, but rather a great productive conversation style.

— Marie Wendt, Director of Clinical Quality & Care Management, Great Lakes Physicians Organization, P.C.

Your programming is spot-on for presenting new and innovative ways to improve health outcomes and care to our members.

— Shelley Krawchuk, RN, CPHQ, Clinical Program Manager, Health Net, Inc

I appreciate the well-balanced nature of the presentation. It gave me great ideas that can be easily implemented.

— Eileen Esposito, Vice President, Ambulatory Clinical Practice, Catholic Health

This is a great opportunity to bring together experts and have an open conversation. There are so many questions. One whole session could be on questions about how engaging it is! Thank you!

— Tracey Greene, Vice President, Personalized Health, Aetna National Medicaid

I picked up quite a bit that I had not considered with SDoH digital divide. It was especially interesting to hear from the panelists their thoughts and the programs they have put into place to improve the member experience, as well as barriers with language and culture. Thank You!

— Jesse Stakes, Associate Director, Clinical Quality, United Healthcare

Great information! Very timely and relevant to what is happening in healthcare.

— Laurie Evans, Director, Business Analytics, Blue Cross Blue Shield of Tennessee

The session inspired ideas and initiatives to share across my team at Humana on how we can strengthen our service delivery and implement these strategies in the buildout of new lines of business.

— Nicole Bell, Senior Market Development Professional, Humana

My first time connecting with Bright Spots and I am hooked! We are all managing through uncertainty and this group has amazing thinkers in their field, living in this real healthcare world and providing clarity for the future.

— Robert Santilli, CEO, Gunnison Valley Health

Your programming provided a real-world perspective. This approach created relatability; moreover, it will be easy to apply some of the work to enhance the patient experience.

— Leslie Marsh, CEO, Lexington Regional Health Center

Excellent overview of value and importance of video marketing; as a medical director myself, it opened my eyes to various opportunities for our health system to improve.

— Gerard Isenberg, MD, Chief Medical Quality Officer, University Hospital Cleveland Medical Center

A pirate’s bounty of meaty information!

— Julianne Eckert, Director, Quality Improvement, Clover Health

Menu

Subscribe to the Pod
Pre-Register For Webinars

Secure Payment

The Medicare Advantage Leadership Council (MALC) is an invitation-only peer community for senior Medicare Advantage leaders to exchange proven strategies and real-world “bright spots” across STARS, CAHPS, HEDIS, benefit design, risk adjustment, operations, and provider partnerships.

By activating your Medicare Advantage Leadership Council (MALC) membership, you’re choosing to be part of a small, trusted peer community of leaders who believe progress happens through honest conversation, shared learning, and the willingness to challenge what’s comfortable.

If you’re here, you likely already know: doing this work well can’t happen in isolation.

Membership is limited and approved by Bright Spots Ventures.

Activate your 2026 membership

$695/yr.
Pay with Stripe

☐ I acknowledge and agree to the MALC Membership Terms & Conditions.