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How Network Health Transforms Provider Relationships and Member Experience

How Network Health Transforms Provider Relationships and Member Experience

Jessica Vander Zanden

Vice President of
Operations, Network Health

Jessica Vander Zanden brings over a decade of leadership and diverse expertise to her role as Vice President of Operations. Beginning her career as a social worker at Network Health, Jessica has demonstrated a profound ability to translate her skills across various domains, spearheading successful initiatives in compliance, privacy, corporate integrity, human resources, and more.

Jessica holds a Master of Social Work from the University of Wisconsin-Milwaukee and a Master’s in Organizational Business and Business Leadership from Silver Lake College, Manitowoc, WI. Her academic background is complemented by certifications in Health Care Compliance from the Health Care Compliance Association, Strategic Decision and Risk Management from Stanford University, and Gerontology from the University of Wisconsin-Milwaukee. She is a licensed Advanced Practice Social Worker in Wisconsin, a Six Sigma Green Belt, and a certified Gallup Strengths Coach.

How Network Health Transforms Provider Relationships and Member Experience

In this engaging session, Eric Glazer sits down with Jessica Vander Zanden, VP of Operations at Network Health, a Wisconsin-based plan known for its top-tier CMS ratings and commitment to exceptional provider and member experiences. Jessica shares two standout strategies driving the organization’s success: a unique approach to treating providers as valued customers and transforming their call center into a powerful engine for improving CAHPS and Star Ratings. Discover how Network Health redefines healthcare engagement through operational excellence, provider partnership, and member-centric service design.

This session was part of the the Healthcare Engagement Virtual Summit: Strategies for Plans to Engage Consumers and Providers on May 8, 2025, co-sponsored by Bright Spots in Healthcare, TytoCare and Navina.

For more information on the summit and to see the full video, please go to: https://www.tytocare.com/virtual-summit-healthcare-engagement-strategies-for-plans-to-engage-consumers-and-providers/

Jessica Vander Zanden

Vice President of
Operations, Network Health

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