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AI is Advancing The Member Journey and Improving Lives TODAY

AI is Advancing The Member Journey and Improving Lives TODAY

Nathan Dean, MD

Section Chief of Pulmonary
and Critical Care Medicine,
Intermountain Medical Center

Nathan C. Dean M.D. is Section Chief of Pulmonary and Critical Care Medicine at Intermountain Medical Center. He helped found the C. Duwayne Schmidt Chest Clinic in 2007 to provide outpatient pulmonary subspecialty care, as well as clinical research and teaching of residents and fellows. Dr Dean both teaches and provides direct patient care in the Schmidt Clinic at Intermountain Medical Center for patients with recurrent pneumonia, bronchiectasis, and chronic lung infections. He also attends in both the Shock Trauma and the Respiratory Intensive Care Units at Intermountain Medical Center, and on the pulmonary consult service.

Rachini Moosavi

Chief Analytics Officer,
UNC Health

Rachini Moosavi is an accomplished healthcare and analytics professional with a passion for empowering people, delivering value, and improving lives. As Chief Analytics Officer at UNC Health, she is a dedicated leader who champions healthcare data and analytics enablement within her organization and across the industry. Rachini holds a Health Policy & Management bachelor’s and master’s degree from the Gillings School of Global Public Health at UNC-Chapel Hill and is a recent graduate of the Chief Data Officer Certificate from Carnegie Mellon University.

Ohad Pollak

Chief Marketing Officer,
TytoCare

Ohad has been leading Marketing and Product teams for over 15 years, heading world-class B2B/B2B2C products and growth teams for private and public companies including Seebo, Verint, and NICE. Ohad earned an MBA from IDC, and has a B.Sc. in Management Information Systems from Ben Gurion University of the Negev.

Karen M. Murphy, PhD RN

EVP/Chief Innovation and
Digital Transformation Officer,
Geisinger

Karen Murphy is recognized for significant contributions to public and private healthcare transformation. The leading-edge solutions she champions  produce noteworthy patient care, access, and quality results. She is a sought-after expert on improving healthcare delivery and has served at both state and federal levels.

At Geisinger, Karen holds the combined titles of EVP/Chief Innovation Officer, Digital Transformation Officer, and founding Director Steele Institute for Healthcare Innovation. In these roles, she has developed Geisinger’s Digital Transformation Office, Geisinger’s AI Lab (GAIL), a two-time winner of national recognition at AI competitions. She is also the architect of The Intelligent Automation Hub designed to optimize operations and produce significant cost savings. The Behavioral Insight Team (BIT) she created uses data to improve patient and provider decision making.

Additionally, Karen had led several innovative approaches to social determinants of health and health equity, including a program for pregnant women with substance abuse disorder.

Prior to Geisinger, Karen was chosen as Pennsylvania’s Secretary of Health, the State’s highest ranking health official and a member of the Governor’s cabinet. In that capacity, Karen collaborated with the Centers for Medicare and Medicaid Services Innovation (CMMI) and created a test to evaluate the first state-led innovative payment and delivery model for rural hospitals in the U.S. Moreover, her efforts helped achieve a revision of state immunization regulations eliminating the eight-month provisional period and resulting in a 10% improvement rate of children receiving immunizations in the state.

Previously, Karen headed the State Innovations Model (SIM) initiative for CMMI. She instituted relationships with national organizations and experts to support efforts accelerating state-led health care transformation. Karen was the CMMI lead on developing the Maryland All Payer Test, the first model used to measure hospital global budgets for services in Maryland. She was also accountable for briefing the White House and Secretary of Health and Human Services on progress and issues pertaining to state-led health care innovations.

Karen also served as the President and CEO of Moses Taylor Health System: an integrated system located in northeastern Pennsylvania.

An active board member, Karen is affiliated with several health care organizations, including the Healthcare Innovations Professional Society, Keystone Accountable Care Organization, Node Health Global Advisory Council, Health Velocity Capital , and the University of Pennsylvania Leonard Davis Institute for Economics.

Karen holds a PhD in Business Administration from Temple University and a BS from the University of Scranton, in addition to an MBA, RN, and Clinical Faculty in Medicine appointment at Geisinger.

Karen’s numerous awards for her groundbreaking achievements including Top 25 Women Leaders in Healthcare, Sharp Index Innovation Leader Award, Women Power Players in Health IT, 50 Most Influential Clinical Executives, and Changemaker in Healthcare Information and Management Society.

AI is Advancing The Member Journey and Improving Lives TODAY

AI has had a significant impact on member engagement in the healthcare world, transforming the way members interact with their health and empowering them to take a more active role in their own care. Key areas where AI has influenced patient engagement include:

  • Personalized Care
  • Virtual Assistants and Chatbots
  • Virtual Care
  • Predictive Analytics
  • Patient Education and Empowerment
  • Data-driven Insights

Leveraging AI in member engagement can help facilitate secure and efficient communication between patients, insurers, and healthcare providers. How will the continued development of generative AI influence member engagement and relationships between insurer, provider, and patient in the coming years? Is AI an opportunity to build a stronger bond with members, or do tools like Chat GPT and Bard present us with a newer, more insidious version of ‘Dr. Google’?

AI has great potential in improving member engagement, and when leveraged well it can improve diagnoses, communication, and help build relationships. While growing our AI-power capabilities, it is essential to address other ways that it could impact healthcare, as well as privacy and ethical considerations. Safeguarding patient data and ensuring transparent and responsible use of AI algorithms are critical to maintaining patient trust and maximizing the benefits of AI in healthcare.

Nathan Dean, MD

Section Chief of Pulmonary
and Critical Care Medicine,
Intermountain Medical Center

Rachini Moosavi

Chief Analytics Officer,
UNC Health

Ohad Pollak

Chief Marketing Officer,
TytoCare

Karen M. Murphy, PhD RN

EVP/Chief Innovation and
Digital Transformation Officer,
Geisinger

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