Health Plan Case Studies: Strengthen the Member Experience to Improve Quality Ratings
Industry outsiders often have unique perspectives when it comes to what’s working and what’s not in healthcare. Join us to learn how looking at the member experience through a financial services lens yields powerful insights about targeting members with a data-centric approach. You’ll hear how understanding member satisfaction and engagement in innovative ways helped a 750,000-member Michigan Medicare plan tailor its programs while boosting Star Ratings, retention, and member and provider trust.
In this session, you’ll discover:
- The critical link between members’ experiences with their payer and providers
- How social and economic barriers prevent engagement, but not always in the ways we’d expect
- Ways the pandemic accelerated positive change and forever altered how plans approach member experience and satisfaction
