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Closing the Member Engagement Gap with AI-Powered Actions

Closing the Member Engagement Gap with AI-Powered Actions

Ian Blunt

VP Advanced Analytics,
Highmark Health

Michael Dalton

Founder & CEO, Ovatient

Charles DeShazer, MD

Former Chief Quality Officer The Cigna Group

Dr. Charles DeShazer is a nationally recognized physician executive and healthcare innovator with the rare track record of C-suite leadership across payers, providers, and integrated delivery systems. He is known for transforming healthcare quality, equity, and experience through data, digital innovation, and artificial intelligence.

Most recently, Dr. DeShazer served as Chief Quality Officer at The Cigna Group, where he led the Quality and Health Advocacy organization. In that role, he integrated quality, patient experience, health equity, and population health, while embedding AI into clinical and operational workflows to drive outcomes and accountability. He also served as Global Director of Clinical Systems at Google Health, where he helped shape AI-powered care delivery tools and contributed to the foundation of Google Cloud’s healthcare offerings.

Earlier in his career, Dr. DeShazer was Chief Medical Officer at Highmark, where he drove utilization and clinical transformation as part of the Living Health strategy. His leadership consistently delivers enterprise-level impact—advancing digital quality measurement, personalizing patient engagement, and improving healthcare value.  Board-certified in Internal Medicine with over 12 years of clinical practice, Dr. DeShazer brings the rare perspective of a practicing physician with deep technology fluency and proven system-wide leadership.

Andrew Dubowec

Chief Growth Officer,
League

Andrew is League’s Chief Growth Officer. His focus is on driving growth through strategic initiatives and partnerships. Before League, Andrew’s experience has been at the intersection of software, technology, and healthcare. He was previously part of the leadership team at North, a high-technology company backed by Intel, Spark Capital, and Amazon. He also worked in business strategy & operations at Google and was a Senior Manager at Monitor Group (now part of Deloitte) where he advised Fortune 500 companies on strategy, corporate development & growth. Andrew is passionate about psychology, mental health & Canadian entrepreneurship – and is an active investor in disruptive technology companies including Avro Life Science, Lilia, Citizen Hex and Ada Support.Andrew holds a Bachelor of Commerce from Queen’s University and a Master’s of Business Administration from Harvard Business School.

Closing the Member Engagement Gap with AI-Powered Actions

Health plans are facing immense pressure to modernize engagement, yet many digital strategies stall at surface-level interactions. This leads to missed opportunities to truly move the needle on outcomes, costs, and member satisfaction.

The challenge goes beyond digital adoption, it’s about intelligent orchestration: delivering the right message at the right time to prompt high-value actions.

Join us for this insightful discussion where we’ll explore how AI is reshaping engagement and delivering incredible value for both health plans and members. In this webinar you’ll discover:

  • What truly drives value beyond digital adoption and how real-world organizations are turning insights into timely, high-impact member interactions.
  • The transformative role of AI-driven orchestration and proactive outreach in reshaping member engagement and fostering higher-value connections.
  • The measurable impact of intelligent engagement on improving health outcomes, increasing satisfaction, and reducing costs.

Produced in partnership with League.

Ian Blunt

VP Advanced Analytics,
Highmark Health

Michael Dalton

Founder & CEO, Ovatient

Charles DeShazer, MD

Former Chief Quality Officer The Cigna Group

Andrew Dubowec

Chief Growth Officer,
League

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